About Us

We communicate to get your business to the next level

For over 35 years, First Contact has delivered high-quality contact centre solutions to businesses across New Zealand and Australia. We’re not just a contact centre—we’re your partner in creating exceptional customer experiences. With flexible service options, a total solutions approach, and a genuine commitment to representing your brand with excellence, we help you connect, engage, and impress every customer, every time.

Years Experience

0 +

Our team

Behind every great service is a great team. Meet the people who make First Contact exceptional.

Kathy has been a driving force at First Contact since the contact centre was established in 1989. She has hands-on experience in all facets of the business, especially the contact centre environment.

Kathy’s ongoing commitment and investment in keeping the people, processes, and technology integrated effectively ensures a better experience for all.

35+ years in contact centre industry

Carmen joined the First Contact team in 2005, bringing over 12 years of experience in managing multi-functional contact centres. She has worked with a large number of customers from a wide range of industries.

Carmen has been the key contact between our clients and First Contact for many years, directly responsible for all aspects of service delivery.

Industries served include

Healthcare, property management, utilities, professional services, retail, and more

Debbie has been part of the First Contact team since 2002. As the System Administrator, she is responsible for all of our technology—including telephony, internet, and all computers and servers.

Debbie has worked for industry-leading telecommunications companies in both New Zealand and Australia, bringing a strong background in technical support, system administration, and staff management.

Kathryn oversees staff training and quality assurance within the call centre. She has facilitated a comprehensive QA program within First Contact that optimizes attainment of KPIs.

Kathryn’s unique personal qualities, combined with her extensive work experience, give her all the skills necessary to thrive in the ever-changing call centre environment.

We’re hiring!

Lorem Ipsum is simply dummy text of the printing industry.

We are trusted by over 5000 companies

First Contacts Journey

Our Evolution

Through strategic growth and acquisition over three decades, we’ve evolved from a paging network into a truly multimedia contact centre. Today, we combine cutting-edge contact centre technology with comprehensive communication solutions to serve diverse businesses across New Zealand and Australia.

Our Mission

We understand that every interaction with your customers is an opportunity—to solve a problem, answer a question, make a sale, or simply make someone's day better. Our mission is to ensure every one of those opportunities becomes a positive experience that reflects well on your brand.

Our Values

We represent your brand as if it were our own. Every call, every message, every interaction meets the highest professional standards. Good enough isn't good enough. We continuously improve our people, processes, and technology to deliver exceptional results.

Key Milestones

Our Journey

1989 - The Beginning

Page1 Ltd formed, becoming New Zealand's first privately-owned paging network. A bold move that capitalized on telecommunications deregulation.

1990s - Growth & Evolution

Expanded from paging services into full contact centre operations, recognizing the growing need for professional customer contact solutions.

2000s - Technology Investment

Implemented the Startel Contact Management Center (CMC) platform, bringing enterprise-grade capabilities to New Zealand businesses.

2005+ - Team Expansion

Key team members join, bringing deep industry expertise and strengthening our capabilities across operations, technology, and quality assurance.

2010s - Service Diversification

Expanded offerings to include intelligent dispatch, disaster recovery, overflow support, and comprehensive reporting—becoming a true total solutions provider.

Today - Continuous Innovation

35+ years strong, continuing to invest in technology, people, and processes to deliver exceptional customer contact experiences.

We are partners whom you can trust

Because every interaction reflects your reputation, and ours.

Happy Client

0 K+

We will help your business grow

Since 1989, we’ve been delivering quality call center solutions to businesses across New Zealand and Australia. We’re not newcomers—we’re proven specialists with decades of expertise.

Every call is answered promptly and professionally, so you capture every enquiry, opportunity, and customer – helping your business grow without adding pressure to your team.

We track call outcomes, enquiry types, and responses, giving you clear visibility through reporting so you can follow up faster, refine your approach, and make confident business decisions.

New Zealand–based specialists supporting NZ and Australian businesses with true regional insight.

Overflow, weekends, disaster response, or fully managed services — one partner for all your contact centre needs.

We act as an extension of your team, representing your brand with professionalism and care — delivering enterprise-level capability without the enterprise cost.

What Makes Us Different

We operate as an extension of your business — not just a service provider.

Our partnership-led approach ensures every interaction reflects your brand, your processes, and your customer expectations. By taking the time to understand how you work, we deliver tailored support solutions that fit seamlessly into your operations.

Our experienced, locally based teams provide consistent, professional service, supported by flexible coverage and the ability to scale as your needs change. We integrate with your systems, manage enquiries efficiently, and deliver measurable service quality through clear reporting and strong governance.

At the heart of everything we do is a simple belief: great service is delivered by people who care.

Technology supports what we do – people deliver it.

We believe exceptional service is built on human connection, clear communication, and accountability at every touchpoint.

About Us

We communicate to get your business to the next level

Our team

Kathy Dennehy

Carmen Wong

Debbie Larkins

Kathryn Evans