Will CHATGPT replace call centres?
January 9, 2026
A valued outsource partner to our many and varied clients.
First Contact, Beyond Voice.
Serving New Zealand & Australia
Happy Client
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K+
Years Experience
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Who we are
We provide total solutions, overflow, weekend and disaster recovery options.
Uniquely our contact centre is further supported by the optional use of full IVR Technology.
Whether you need full-service 24/7 support or occasional overflow coverage, our flexible solutions adapt to your exact needs. No cookie-cutter packages just tailored service that works for your business.
Why Choose Us
Industries We Serve
First Contact has broad industry experience across many sectors:
- Agriculture & Farming
After-hours support for farmers, rural customer service, seasonal peak handling
- Consumer Goods
Order taking, customer inquiries, product support, seasonal campaigns
- Finance
Professional client support, appointment scheduling, secure information handling
- Franchises
Consistent service across all locations, centralized support, brand consistency
- Recruitment
Candidate screening, appointment booking, high-volume campaign support
- Technical & Software Support
Help desk applications, troubleshooting support, escalation procedures
Happy Client
0
K+
What we offer
We will help your business grow
Customer Contact
From the very first moment your potential customers are exposed to your organisation, they are left with an impression that can last a lifetime.
Communication Technology
Using the latest communication technologies, we professionally and seamlessly manage the contact moments of your business.
Quality of Service
Being on par in terms of price and quality only gets you in the game. Service wins the prize.
Happy Client
0
K+
Why Choose Us
At First Contact we really are ‘more than just talk’.
First Contact is proud to be delivering quality, front end Telephony solutions to our New Zealand and Australian business partners for almost 20 years.
As true specialists in our field we not only provide affordable and effective customer care solutions, but we understand and respect your commitment to your clients.
- Professional Staff
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- Affordable Price
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- 100% Guarantee Satisfaction
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- 24/7 Support
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By The Numbers Section
We’re not just a vendor—we’re your partner. We understand your commitment to your clients and represent your brand with the respect and professionalism it deserves.
20+ Years
Serving NZ & Australian businesses since 1989
24/7/365
Round-the-clock availability when you need us
30 Seconds
Average speed of answer for your customers
99%
System uptime and reliability
Incredible Call Center Services
We provide complete solutions: overflow, weekend coverage, disaster recovery, and full-service operations. One partner for all your contact centre needs.
We are perfect for organisations wanting cutting-edge capabilities and professional-grade reliability.
Testimonials
What Our Clients Say About Us
First Contact has been our trusted partner for 15 years. They understand our business and represent us professionally. Our customers have no idea they're not talking to our in-house team.
During the 2021 lockdowns, First Contact kept our business running. While our team worked from home, First Contact handled all our calls seamlessly. Zero customer impact.
The overflow support during our Christmas campaign was perfect. We ran a major promotion and call volumes tripled. First Contact handled the surge flawlessly. Not a single lost sale.
Schedule Free Consultation
Our call center technology experience means faster onboarding, better service, and industry-specific expertise.
How it works
Getting Started is Simple
Discovery
We learn about your business, customers, services, and goals. What do you need from a contact centre partner?
System Design
Together we create customized scripts, procedures, and workflows that match your brand and service standards.
Launch
We configure systems, train agents, and go live. Your calls start routing to our team representing you professionally from day one.
Optimise
Ongoing reporting, feedback, and refinement ensure continuous improvement and exceptional results.
Insights
Expert advice on contact centre operations, customer experience, and business growth.
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