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Professional Contact Centre Solutions for Your Business
Professional Contact Centre Solutions for Your Business
Operating 24/7 delivering tailored or ready to go solutions that integrate seamlessly with your existing operations. Whether you need full service support, overflow management, or after-hours cover, our customer care specialists are there when you can’t be.
Our Services
Your own NZ Based reception Team. Answering, assisting and managing calls as if we were you.
- New Zealand
- Australia
- 24/7 Support
What we offer
Whatever Business you’re in , that’s our business too.
Telephone Assist
A simple, personalised message-taking service designed to keep you connected without interruption. We answer your calls in your business name, capture your caller’s details, and relay messages to your mobile, email, or both — so you can respond when it suits you. Never miss an important call, while staying focused on the job at hand. Telephone Assist is a cost-effective, efficient solution for managing incoming calls without distraction. Ideal for: Tradies, professionals, sole operators, and anyone who needs to remain available while getting on with their work uninterrupted.
Business Assist
When your business needs more than a simple message service. Business Assist provides you with a dedicated, professional receptionist experience. Your calls are answered every time by a friendly, knowledgeable operator who represents your business with confidence and care. We can take messages, transfer calls to the appropriate individuals, manage orders, schedule appointments, relay information, and handle escalations — all in line with your specific requirements. Ideal for: Anyone who needs a receptionist, operates a small business, or wants to present a larger, more professional image.
Customer Service Assist
When you need ‘your’ own staff to answer your phone, we act as a seamless extension of your team. With full product knowledge and system integration, no one will know we aren’t on-site. Clients receive first-call resolution just as you would provide. Any referral or escalation is handled efficiently and professionally, exactly as you would manage internally. For service-related call-outs, we can coordinate with external suppliers and manage jobs through to completion. Welfare checks can be implemented for staff off-site, ensuring jobs are completed, clients are kept informed of progress, and personnel return safely. These services can be applied across any industry, at any time — day or night — always delivering the same consistent, high-quality care.
Consumer Line Response
We answer your calls and manage consumer queries or complaints about your products with professionalism and care. Our operators record all relevant details, including production batches, best-before dates, potential contaminants, and any health risks. We assess each situation and direct or escalate it according to your procedures — in our system or yours. Consumers are guided toward the appropriate course of action, ensuring timely resolution while protecting and enhancing your brand reputation. Ideal for: Fast-moving consumer goods companies seeking reliable, professional support to manage customer interactions and safeguard brand trust.
Lift Service
Lift breakdowns can happen without warning — and in the worst-case scenario, someone may be trapped inside. We provide immediate, professional response in any situation. Our operators coordinate technicians to arrive on-site within your required timelines and offer any necessary assistance to those affected. Recognising that this can be a stressful experience, we provide reassuring support and can notify relevant parties if delays occur. This is a highly personal, high-level customer assistance service, designed to manage emergencies efficiently while maintaining care and professionalism.
Facilities Management
If your business is focused on keeping buildings and spaces running smoothly, this service is for you. Our priority is keeping tenants satisfied and ensuring premises are protected and well-maintained. Whether it’s maintenance or repair — electrical, HVAC, plumbing, security, health & safety, cleaning, or waste management — our professional team can manage work orders or requests directly in your system or ours. We respond to issues generated via your system, email, or phone, raising work orders, coordinating maintenance, and managing communications with tenants and contractors. Facilities Management ensures your properties are efficiently managed, problems are resolved promptly, and everyone stays informed.
Going on Holiday
Enjoy your time away without worrying about missed calls or business interruptions.
While you’re on holiday, we’ll professionally answer your calls in your business name and manage them strictly according to your instructions. We’ll record caller details and take brief messages, which can be held until your return or emailed to you daily — allowing you to decide whether to review them while away or once you’re back.
If urgent contact is required, we can notify you immediately. Otherwise, we’ll seamlessly handle your calls, ensuring your business remains responsive while you enjoy a well-earned break.
- Field Staff Scheduling and Liaison
- Residential Property Services
- Lift Services
- Technical Support
- Commercial Building Management
- Franchises
- Transport and Logistics
- Anything that requires a human touch.
Why Choose First Contact
At First Contact, we don’t just answer calls – we represent your brand.
Proudly New Zealand based and operating since 1989, we have built our reputation as a trusted outsource contact centre by delivering authentic, high quality customer experiences around the clock. With clients across New Zealand and Australia, we partner with organisations who value responsive, reliable, and people first service. Across every channel and every industry, we act as a true extension of your team – 24/7.
- Simple message taking
- Consumer response
- Over-flow calls
- Welfare Checks
- Order taking
- Managed Escalations
What we offer
What makes us different?
Total Solutions Approach
We provide complete contact centre solutions, overflow support, weekend and holiday coverage, and disaster recovery options—all backed by cutting-edge technology and experienced professionals.
Flexible & Scalable
From small businesses needing occasional after-hours support to large enterprises requiring full 24/7 operations, our services scale to your exact needs.
A Trusted Partner for Moments That Need a Human Touch
Anything that requires a human touch.
Testimonials
What Our Clients Say About Us
Frequently Asked Questions
35+ years partnering with NZ and Australian businesses, our experienced team delivers total solutions, innovative technology, flexible services, and a commitment to representing your brand with excellence.
