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Customer Contact
From the very first moment your potential customers are exposed to your organisation, they are left with an impression that can last a lifetime.
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Communication Technology
Using the latest communication technologies, we professionally and seamlessly manage the contact moments of your business.
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Quality of Service
Being on par in terms of price and quality only gets you in the game.
Service wins the prize.
General Manager
Kathy has been a driving force at First Contact since the contact centre was established in 1989. She has hands on experience in all facets of the business, especially the contact centre environment.
From the very first moment your potential customers are exposed to your organisation, they are left with an impression that can last a lifetime.
Using the latest communication technologies, we professionally and seamlessly manage the contact moments of your business.
Being on par in terms of price and quality only gets you in the game.
Service wins the prize.
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Keycode
Key Code Key Security Ltd was established in Sweden in 1981 and introduced into New Zealand in 1999. Over this time, Key Code has successfully reunited many happy customers with their lost keys and cell phones - all for a small yearly fee.
Auckland Chamber of Commerce
The Auckland Chamber of Commerce has provided 150 years of support for businesses in the Auckland region. We offer opportunities, products and services to improve the success and vitality of your business and aim to positively influence the environment in which it operates.
Contact Centre Institute of New Zealand
CCiNZ (an incorporated society with the express purpose to be a supportive independent body that meets the needs of its members) is a not-for-profit, members association for the NZ Contact Centre Industry and its associated providers.
Contact Centre News
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Holiday Changes?Read MoreAre you closing up over the holiday period? Changing hours? Running on skeleton staff? Do you need changes made to how we normally answer your calls? Maybe you're not a current customer, but are looking for someone to manage your calls while you take a well-deserved break?
Whatever your requirements are, First Contact can help!
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How do you choose an outsource call centre?Read MoreEach business is different. What works for one, might not work for another. There's so many horror stories about call centres; excessive hold times, agents not understanding customers needs or not answering calls at all! How do you decide that a call centre is the right option for your business?
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Contact centre metrics: What's really important?Read MoreWhat are the different contact centre metrics that can be used, and how do you establish which are most important for your organisation?
Performance measurements in contact centres will vary from business to business; there’s no right or wrong way to measure performance. There isn’t a fixed set of metrics through which to evaluate a centre. One size doesn’t fit all.