Her passion is in developing and implementing meaningful contact centre solutions that work for all stakeholders – the customer, the caller and the operator.

Kathy’s ongoing commitment and investment in keeping the people, the processes and the technology integrated effectively ensures a better experience for all.

Kathy strengths lie in project management, with strong customer focus and personal interaction skills. She has lead FC through the many specific responses for MPI including Painted Apple Moth and Asian Gypsy Moth. Kathy also managed FC through the Canterbury Earthquake event and many other specialist responses over the years, while maintaining business as usual for the balance of our clients.