The Startel Contact Management Center (CMC) is a Windows-based, multichannel platform that combines queuing and routing processes, scripting and dispatching, and real-time monitoring and reporting for telephone answering services, contact centres, and other industries. It also manages and blends all inbound and outbound media, including voice services, SMS, email, fax, paging, and instant messaging.
From a product standpoint, the CMC encompasses Startel’s Central Processing Server, Intelligent Dispatching Server, Switch Communication Link, Administrative Controls and Agent Interface to provide an extremely flexible and powerful solution to meet all of our current and future contact centre needs.