Contact Centre Services

contact centre serviceFrom the very first moment your potential customers are exposed to your organisation, they are left with an impression that can last a lifetime.

Our focus is on making that moment and every other contact perfect. Using the latest communication technologies, we professionally and seamlessly manage the contact moments of your business.

We will answer your phones professionally in your own personal way. Our services are tailored to suit the individual requirements of each business we represent.

Our staff are experienced in dealing with all types of sales and service issues, from reception duties, service call-outs to Help Desk applications.

We can make appointments, escalate service issues, allocate jobs, pass on information, sell products, process subscriptions or orders... Whatever your needs - we are doing it now!

 

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Contact Centre News

Contact Centre News
  • Holiday Changes?
    Holiday Changes?

    Are you closing up over the holiday period? Changing hours? Running on skeleton staff? Do you need changes made to how we normally answer your calls? Maybe you're not a current customer, but are looking for someone to manage your calls while you take a well-deserved break?

    Whatever your requirements are, First Contact can help!

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  • How do you choose an outsource call centre?
    How do you choose an outsource call centre?

    Each business is different. What works for one, might not work for another. There's so many horror stories about call centres; excessive hold times, agents not understanding customers needs or not answering calls at all! How do you decide that a call centre is the right option for your business?

    Read More
  • Contact centre metrics: What's really important?
    Contact centre metrics: What's really important?

    What are the different contact centre metrics that can be used, and how do you establish which are most important for your organisation?

    Performance measurements in contact centres will vary from business to business; there’s no right or wrong way to measure performance. There isn’t a fixed set of metrics through which to evaluate a centre. One size doesn’t fit all.

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